1. Delivery scope and shipping cost
Delivery Scope: International Express Delivery, Global Reach
2. Delivery time
After the order is successfully placed, we will arrange the goods in the order of placing the order, with a delivery cycle of about 3 working days; Unrestricted delivery time and designated delivery time. Delivery services can be provided on Saturdays, Sundays, and national holidays
3. Delivery time
The arrival time after the order is completed is about 7 working days
4. Sign in Notice
When placing an order, please try to leave your address and contact phone number that you can sign for.
Please inspect the goods on site upon receipt, check if the outer packaging is intact, if the types and quantities of goods match the order details, if the shopping list is complete, and do not open the phone packaging for inspection before signing for delivery. If the outer box seal is damaged or torn, you have the right to choose to refuse.
But for abnormal situations such as intact seals or missing materials after opening the box, please contact our 24-hour online customer service and keep the package as it is.
If I am unable to personally sign for it, please entrust someone else to sign for it and strictly follow the second item. The delivery courier is only responsible for delivering the goods to the designated address on the delivery note, which can be signed for by anyone, such as the counter, and does not guarantee delivery to the designated person.
Due to risk considerations, your order cannot change the address and phone number after confirming the purchase. Please make sure to fill in the correct address and phone number when placing the order. We apologize for any inconvenience caused to you.
Starting today, orders that cannot be fulfilled due to insufficient information will be held by the delivery party for 5 days. We will notify users via email. Please reply to the email in your inbox or contact customer service. We will arrange for orders that are overdue for 5 days to be returned to the warehouse and refunded. We apologize for any inconvenience this may have caused you.
5. Return and refund
1. If the product you ordered has defects, you can request a full refund
2. Regarding the return and refund methods and conditions, please refer to the relevant pages on the sales website and order process of each product
3. The goods you return must maintain the integrity of all goods, gifts, accessories, packaging, and all accompanying documents or materials at the time of shipment. If there is a physical invoice, it should be returned together with the invoice and signed with relevant legal documents such as discount orders; Otherwise, we will have to refuse to accept your return and refund request.
4. You understand and agree that if we need to process a refund for you due to your request for a return or exchange, or if we are unable to accept all or part of your order, or if the contract is terminated or invalidated for any reason, we may handle the invoices or discount forms required by relevant laws and regulations on your behalf
6. Common delivery issues
Q1: Can I specify the delivery time when placing an order?
A1: According to the shipping information in the order, the "shipping company" corresponds to different delivery times. Black Cat Home Delivery: Optional, designated delivery time (before 13:00 and 14:00-18:00), excluding Sundays.
Q2: How to file a complaint against a courier?
A2: According to the shipping information in the order, the "shipping company" corresponds to different courier companies. Customers can contact Black Cat's local service hotline at 412-8888. (Please add 02 for mobile phones)
Q3: How long does it take for delivery?
A3: Under normal circumstances, it takes about 7 working days (excluding Sundays) to deliver the customized order from the date of shipment.
Q4: What should be paid attention to when signing for and inspecting goods?
A4: Please ensure that the outer packaging is intact. The recipient may refuse to accept goods with damaged outer packaging.
Q5: Do I need to provide any documents when receiving the goods?
A5: No need. The Black Cat courier is only responsible for delivering goods to the designated address on the delivery note, which anyone can sign for, such as at the counter. We do not guarantee delivery to the designated person.
Q6: What should I do if someone else signs for it?
A6: If this situation occurs, please contact the corresponding courier company according to the "shipping company" in the order shipping information. Please contact the local service hotline of Black Cat at 412-8888. (Please add 02 for mobile phones)
Q7: How to check the delivery status of cooperative manufacturers?
A7: Please refer to the "shipping company" in the order shipping information to find the corresponding courier company, Black Cat. You can check the status of the goods through www.t-cat.com.tw.
If you are confused about the specific terms and shipping delivery, please send an email to 1022389101@qq.com Contact us, our customer service will be available 24/7 to reply to your emails.
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